Refund and Cancellation Policy

Reservation:

Please make advance reservations via email or book online to assure room availability. Reservation will be confirmed upon confirmation from Hotel Management.

A deposit is required in terms of two or more rooms and a full down payment in terms of individual booking to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.

Rates may change without notice and may vary for special events or on public holidays except for confirmed reservation (deposit taken or full payment made in advance).
All rates are subject to a 5% VAT on room tariff.

Reservation:

Normal occupancy is two people per room. Additional person (if room size permits) is extra on chargeable basis.

Deposit:

To confirm your reservations, a deposit equal to a minimum of one night's room rate, or 50% of the entire stay's Whichever is more is must for confirm reservation. We accept American Express, Visa and MasterCard. For alternate arrangements, please contact the Hotel Front Office.

For Corporate reservations secured by a company credit card, the deposit requirement may be waived at the discretion of the Hotel. Please inquire before making a reservation.

Cancellation and Early Checkout Policy:

Group bookings of four or more rooms require a 30 day cancellation notice for return of the deposit. Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.
For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.
Please note a multiple room reservation is added together for the total of "reserved nights". For example, two rooms reserved for four nights would be 8 reserved nights. For this example, the 8 reserved night’s cancellation period is 14 days.

Reserved Nights Cancellation prior to arrival
1 48 Hours
2-4 7 Days
4 ≥ 14 Days

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.

Check In:

Normal check in time is 14:00 p.m. For late arrivals, please call for instructions on the procedure for arrival after 6 pm.

Check Out:

Normal check in time is 12:00 p.m. Early check-in and check-out is possible on availability only available by prior arrangement only. Each is subject to an additional charge.